Return Policy
At Niledynasty Springs, customer satisfaction is our priority. This policy outlines the conditions under which you can return or exchange our packaged drinking water products.
Eligibility for Returns
You may request a return or exchange if:
- You receive the wrong order.
- Your water containers are damaged or compromised at delivery.
- The product is delivered past its indicated shelf life.
Return Process
To initiate a return, please contact our support team within 24 hours of delivery. We will arrange for pickup or exchange at your delivery address.
Non-Returnable Items
Opened or partially consumed water bottles and containers cannot be returned due to health and safety reasons.
For any return inquiries, email us at returns@niledynastysprings.com.